Free returns

At Lumiooi, we offer free returns within 14 days of receiving your order, provided you use our recommended return method. This also ensures your package is covered by insurance in the event of loss during transit.

How to return an item:

Please send an email to postmaster@lumiooi.com with the following information:
The email address you used when you made the purchase.
Your order number (found in your order confirmation email).

Claims

If you wish to file a claim for a purchased item, please follow these steps:

How to file a claim:

1. Send an email to postmaster@lumiooi.com with the following information:

The email address you used when you made the purchase.

Your online order number, which you can find in your order confirmation email.

Please attach a picture of the malfunction so we can process your complaint more quickly.

2. We will send you all the necessary return information so you can send the item back via courier.